CultureTalk will gladly refund fully any up opened product within 30 days. We do not issue refunds for used, opened or tampered product. Please return the product with the original packing slip to:
- 153 Regent Street, Studio 2010, Saratoga Springs, NY 12866
- Only items that have been purchased directly from us.
- Please ensure that the item you are returning is repackaged with all elements.
Please email us at [email protected]alk.com.
CultureTalk charges a flat rate fee of just $7.50 for any shipment under $200 within the continental United States.
Shipments over $200 are FREE!*
All domestic shipments are sent via the US Postal Service, Priority Mail. The customer is responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 72 hours of receipt.
International orders are sent via UPS, and the customer is responsible for paying shipping based on their order’s weight and destination country.
* Free shipping on orders over $200 through USPS Priority Mail is available to customers in the continental United States only.
Returns and Exchanges
There are a few important things to keep in mind when returning a product you purchased. We will gladly provide you a full refund for any unopened/un-tampered product within 30 days of purchase.
- Only items that have been purchased directly from Us.
- Please ensure that the item you are returning is packed well using packing material to minimize damage.
Ship your item back to via USPS Priority Mail or UPS, with a copy of the original packing slip to: 153 Regent Street, Studio 2010, Saratoga Springs, NY 12866
Please remember to ensure that the item you are returning is repackaged with all elements.