steven-jeffes

Steven Jeffes

Market Leading Solutions

Market Leading Solutions is a strategic advisory firm that helps companies accomplish the following:

1) Become a market leader in customer service culture, enabling breakaway market competitive advantage with a cult-like and extremely loyal customer following
2) Develop a brand and company culture that drives ever increasing market share, profitability and valuation
3) Enable their leaders to become highly effective and role models for team and company leadership (valuing diversity, playing to team strengths, mentoring, stewardship)
4) Develop ultra-high performing teams that are collaborative, cohesive, synergistic and aligned with their strengths and the overall strategic company goals

Our methodology is proven and very comprehensive, having gleaned world-class delivery methods while working as a consultant at companies like Accenture, PricewaterhouseCoopers, IBM, CapGemini, Lockheed-Martin.

We have previously delivered successful results to the following companies: Microsoft, Intuit Software, AstraZeneca, Proctor & Gamble, Pfizer, Bristol-Myers Squibb, Welch Allyn Medical Systems (now Hill-Rom), Ritz-Carlton, Carrier Air Conditioning, Macy’s, Reader’s Digest, AT&T, Wells Fargo, Vanguard, American Express, Citibank, Allstate, AXA Insurance, SONY, Oracle, Intuit Software, SAS Software, Unica Software, Neopost, US DOD, General Mills, Wyeth, Bank of America, Southwest Airlines, Marriott, Starwood, HP, Samsung, Chrysler, Toyota, Nissan, Verizon, Hilton, etc.

Our clients have ranged from $25 million to $10 Billion in revenue and between 50-20,000+ employees.

Areas of Consulting

  • Brand Strategy & Communications
  • Culture & Change Initiatives
  • Employee Engagement
  • Leadership Development
  • Personal / Professional Development
  • Team Building
  • Customer Service & Experience Excellence

Contact Information

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